Network Support Engineer/网络支持工程师

Job Description:

1. Offer support to all our end users (clients) within and outside Singapore, in resolving network related issues, remotely.

2. Carry out regular monitoring of servers, networks, services, systems, analyse their performance and liaise with relevant parties in rectifying areas of error.

3. Administer Network/system Troubleshooting – In other words, providing proactive response to alarms from network monitoring tools and facilitating corrections wherever necessary in a time efficient manner.

Job requirements：

1.       Candidate must possess a Minimum Qualification of Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent

2.       Working experience in the related field are prefer, . However fresh entrants are welcome to apply.

3.       Written and spoken language proficiency in English & Chinese (to handle English and Chinese speaking clients’ queries)

4.       Must be able to work with flexibility and accept rostered shift duties (night shift)

岗位职责

1.         远程支持最终用户解决网络相关问题。

2.         监控服务器和网络、服务和系统性能

3.         网络/系统故障排除——主动响应来自网络监控工具的警报并采取适当的措施来解决警报或系统警报

任职资格

1.         候选人必须至少拥有计算机科学/信息技术的文凭/高级/高级/研究生文凭或同等学历

2.         有相关领域工作经验者优先

3.         英文和中文的书面和口头语言能力（良好的英文和中文书面和口头沟通能力，以处理英文和中文客户的疑问并根据英文和中文客户的反馈进行故障排除

4.         能够接受夜班