Customer Service Executive

Responsibilities:
*To attain/achieve a high level of service to customer
*To meet the monthly sales plan fulfilment as defined by management
*To meet the department benchmark such as attaining high GP, optimal stock turns and minimize payment delay
from customers
*To generate quotation/RFQ/web quote
*To process order entry/delivery notes/ invoices/credit notes
*To handle rescheduling requests in accordance to SG Special rules
*To handle customer complaints
*To handle all customer requested forms/agreement/contracts
*To ensure smooth and successful fulfilment of samples, catalogues and all marketing material
*To generate benchmark/complaint reports on a daily/monthly basis
*Joint customer visits with ADM at least twice per year with a JV report
*To participate in local or overseas trade exhibitions as and when agreed by management
*To be actively involved and contribute in department meetings such as writing minutes and making presentations
*To conduct training for any new staff and render any support to them
*To participate in stocktaking activities organized by the company
*Any Ad-hoc tasks that may be assigned as and when required

Requirement:
*Minimum with Diploma in Business Administration with at least 2-3 years experiences in Electronic Industry preferred
*Material planning or related experiences will be an advantage
*At least 2 – 3 years related experiences (Preferably in Electronics industry but not necessary)
*Must be fluent and proficient in English both Writing & Speaking for day to day operations
*Able to work with all level

Remuneration:
*Basic Salary:SGD3300 –SGD3600 (Depending on experience)
*Working Hours: Monday to Friday 8.30am to 5.30pm, Sat&Sun/PH off
*Entitled Annual Leave and Medical Leave (Other benefits will be discussed during interview)
*Entitled to 1-month completion bonus and 14 days of pro-rated annual leave