Guest Experience Manager

Responsibilities
– Build and enhance the Heritage brand with your bright and happy personality so as to attract new
tenants and retain existing ones.
– (After proper training) Take charge of a sector and move between buildings to handle check-ins and check-outs – you must be fit and like being on the go! You can clock as many as 30k steps in a day!
-Develop and maintain positive relations with guests via regular and proactive communication. You will be expected to ask guests to provide you written feedback on your performance.
-Manage guest complaints and work to resolve them or provide feedback to Management
-Manage and schedule work order requests put in by tenants in a timely manner – you will work with
our in-house technicians or outside vendors to address building maintenance concerns.
-Manage and supervise housekeepers and any external vendors
-Coordinate with guests for their weekly housekeeping
-Regularly inspect rooms (during housekeeping days) and common areas to ensure a high level of
maintenance and proactively highlight issues that need to be addressed
-Analyse current SOPs and make recommendations to the Management to improve operating efficiency
-Manage supplies like paper goods and cleaning products and order these supplies on a timely manner
-Work with external vendors like laundry service providers to ensure operations are not disrupted

Requirements
– At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)
-At least 1 year of experience in Hospitality work
-1-2 years of property management experience preferred.
-Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.
-Strong verbal and written communication skills
– Willing to answer texts (eg guests complaints and enquiries) outside of normal office hours.

Remuneration
*Basic Salary: $2500 – $2900
*Working Hour: 8.30am- 6.30pm
*6 days’ work week (Need to work on weekend and public holiday); shift work(Depending on employer’s schedule)
*Entitled to AL and MC