Customer Service Officer(Front Desk)

Responsibilities:-
• Handle general enquiries and registration for walk-in customers at the counter
• Courier arrangements
• Refreshments order/ Logistics arrangement (based on schedule)
• Issuance/ Collection and maintenance of trainer’s kit (remote, markers etc.) and log book
• Certificate and/or cards issuance to trainees and maintenance of certificates filing cabinet
• Registration and verification of trainees’ entry requirements and supporting documents
• Finalisation and confirmation of course attendance on day 1 (e.g. collect IDs copies, check names and IDs)
• Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller’s identity and payment status
• Follow up with companies and trainees on learning outcome survey forms, compiling the data and preparing analysis for Principal’s review
• Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations
• Ensure proper handover to respective departments and relevant persons in the process flow
• Adhere to company’s confidentiality policies
• Other ad-hoc duties as assigned by the company

Requirement:
1. Min “O” Level and above
2. Bilingual in English and Mandarin
3. Competent in Microsoft applications (Excel, Word, Outlook, Navision)
4. Meticulous, systematic, organised and ensure proper and complete records for filing
5. Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels
6.Candidate without experiences are welcome to apply,training will be provided

Remuneration:
*Basic Salary: $2000-$2500 (depending on experiences)
*Working Hours:Mon to Fri (9am-6pm) | Saturday(9am-1pm)
*5.5 days’ work week
*Entitled Annual and Medical Leave