Sales & Customer Care Associate

Responsibilities:
*Handling general and order-related enquiries via various platforms (email and phone), ensuring smooth and seamless pre and post-sales customer service.
*Manage overall administration of AO (Advance Order) processing and fulfilment for orders received via the online website and email.
*Manage the overall process of preparing fulfilment-related materials, including compilation and dissemination of order information to the respective stores and teams.
*Troubleshooting and resolving AO (Advance Order) processing and fulfillment-related issues.
*Processing corporate or wholesale orders placed.
*Ensuring all orders are communicated to the various production teams and resolving production-related issues in cooperation with the relevant teams.
*Manage and resolve all customer service recovery issues working in collaboration with the relevant teams.
*Any other duties as assigned.

Requirements:
*O-Level and above
*1-2 years experience in Sales / Order Fulfilment / Customer Service
*Have good work ethics, initiative and willingness to learn.
*Excellent communication and interpersonal skills.
*Fluent in English (verbally and written).
*Able to work in a team and multi-task.
*Singaporean/PR only

Remuneration:
*Salary range: $2800 -$3200
*Mon – Fri, 9am – 6pm
*Entitles AL 14-18days and ML 14days